Poor after sales service

I recently purchased a vehicle from this dealership and, unfortunately, the after-sales experience has been extremely disappointing.

From delivery, there were small but noticeable issues that reflected poor attention to detail — including both number plates only being fitted with 3 *****s instead of 4.

More importantly, I was sold the vehicle on the understanding that it supported wireless connectivity to the infotainment system. This has not been the case in practice. I have instead had to rely on a wired connection, which constantly disconnects and requires replacement cables approximately every two weeks.

The ongoing cable issue has now become more serious, as my phone overheats while connected due to simultaneous wireless charging and cable charging. The device became so hot during use that I sustained a superficial burn while handling it.

What has made this experience worse is the lack of support from the salesperson after the sale. Messages requesting assistance have largely been ignored, and despite escalating the matter directly to the Dealer Principal, I have received no response.

I understand that issues can arise with vehicles and technology, but the lack of communication, support, and accountability after such a significant purchase has been extremely disappointing.

I would appreciate urgent intervention from dealership management to resolve the infotainment/connectivity issue properly and restore confidence in the customer service experience.