**** Insurance

The Huawei Cover Pro admistered by Viva Cover is a total ****, I took an insurance for my phone when I lost my phone my claim was rejected because there was no "force " when I lost the phone , how can there be force when the phone is lost not ****** or ******? And the Cover was for loss and theft, but when you lose your phone they won't approve your claim because there was "No Force" unless I don't know what the definition of loss is because I did not say I was ****** or it was ******, the phone fell in a public transport and I wasn't even aware I lost it until I got to work.