HP Store - Menlyn poor service

MY HP mouse purchased on 2025/11/29 left button is sticky. I returned the mouse to HP Store - Menlyn and was told it is wear and tear and don't want to provide replacement mouse. They ignored my request to replace faulty mouse. Under South Africa’s Consumer Protection Act (CPA), I have the automatic legal right to return a faulty mouse within 6 months of purchase. You get to choose whether the retailer refunds you, replaces the mouse, or repairs it; the store cannot force you to accept only a repair. To resolve this issue, take the following specific steps:1. Know Your Rights (The CPA 6-Month Rule)Your Choice: You dictate the remedy. Section 56 of the CPA gives you the choice of a full refund, a brand-new replacement, or a free repair. Zero Cost: The return, replacement, or repair must be entirely at the supplier's risk and expense. You should not be charged any fees, nor should deductions be made for "usage or wear and tear".Packaging: You are not legally required to have the original packaging to return a defective item.2. Take ActionLocate Proof of Purchase: Find your original till slip, invoice, or digital receipt.Contact the Retailer: Take the mouse and your receipt back to the exact store where you purchased it. Clearly state that the item is defective and that you are exercising your right under Section 56 of the CPA to choose a refund, replacement, or repair.3. Escalate the Dispute (If the store refuses)If the retailer refuses to comply with your choice or gives you the runaround, you can escalate the matter at no cost to you: For general retail goods: Lodge a dispute with the Consumer Goods and Services Ombud