Pathetic Service– Urgent: Poor Service, Settlement Delay & Incorrect Debt Listing

Pathetic Service– Urgent: Poor Service, Settlement Delay & Incorrect Debt Listing

I am writing to formally lodge a complaint regarding the extremely poor service I have received from Nedbank and HP Attorneys, as well as the incorrect handling of my credit card account. For over two years, I requested Nedbank to update the payment details for my credit card account. Despite my repeated efforts, this was not actioned, which eventually led to the account being handed over to HP Attorneys in 2024. When I attempted to settle the outstanding amount, I was continuously sent from pillar to post without proper assistance. Eventually, I made a payment arrangement directly with HP Attorneys, and I successfully settled the full outstanding balance on 27 April 2026. On 7 May 2026, I contacted HP Attorneys to request a settlement letter. I was informed that it would take 10–21 days to receive it. However, when I followed up again today, I was once again given inconsistent information and told to wait an additional 21 days. This lack of clarity and accountability is unacceptable. Furthermore, the service I received from the staff at HP Attorneys, including their team leader, was extremely poor, rude, and unprofessional, with no regard for basic customer service standards. Most concerning is that Nedbank has now provided my details to NDS Attorneys, incorrectly indicating that I have not settled my credit card account. This is factually incorrect, as the account was fully paid on 27 April 2026. Additionally, when attempting to contact Nedbank today, I was placed on hold for approximately 40 minutes without receiving any assistance, further demonstrating the lack of customer care.

Resolution Requested I urgently request that the following be addressed:

Immediate issuance of my official settlement letter Written confirmation that my account is fully settled and closed Immediate correction of any records shared with NDS Attorneys or any third parties Removal of any negative credit bureau listings, if applicable A formal explanation for the handling of my account and poor service received

Notice of Escalation Please take note that if this matter is not resolved within 7 working days from receipt of this complaint, I will have no option but to escalate it further by lodging formal complaints with:

The Ombudsman for Banking Services (OBS) The National Credit Regulator (NCR) The Information Regulator (POPIA) for the ******** sharing of incorrect personal and financial information

I will also submit all supporting documentation, including proof of settlement, as evidence of maladministration, poor service, and reputational harm caused.

I trust that Nedbank will treat this matter with the urgency and seriousness it deserves and provide a prompt resolution.