House of Salim - Poor after sales service / Dishonest!!!

House of Salim - Alberton

We bought a couch from Muhammad for R 25,000!!! Extremely disappointed in the dishonesty we experienced.

Upon purchasing the couch we were met by a very accommodating Muhammad that promised us a good quality product with a life time guarantee on structure and cushion refills. When time came to refill the cushions he once again guaranteed us it was covered!!! 2 weeks later we make a booking to refill, after numerous follow ups and wondering when they will come collect the cushions, i finally got feedback that all of a sudden it is no longer covered and it is now chargeable!!! This is really unprofessional and dishonest. I wouldn't recommend anyone purchase anything from Muhammad. You will be promised the world for the sale and then left high and dry after spending a lot of money. Highly unethical and poor service!!!

I wish i checked the reviews of House of Salim - Furniture before i purchased my couch as it seems its a common issue with them seeing all the reviews and poor excuses!!!