Ongoing Failure by Home Connect to Deliver Basic Service – Case 111ATK030326

Subject: Ongoing Failure by Home Connect to Deliver Basic Service – Case 111ATK030326 I am extremely frustrated with the complete lack of service and accountability from Home Connect. I logged a request nearly three weeks ago to have my fibre line moved in my home as part of ongoing construction. This is a simple relocation from one wall to a cupboard, not a complex installation. I was also made aware from the start that this would be a paid service, which I agreed to. Since then, I have: Made more than 10 phone calls Spent over 3 hours on the phone Requested escalation multiple times Had the matter escalated to management level Despite this, nothing has been done. I have received feedback from management, but no action has followed. I have repeatedly followed up, yet I am being ignored with no clear timelines, no technician booking, and no resolution. At this point, this is no longer just poor service — this is a failure to deliver on a paid service request, which I believe constitutes a breach of contract. It is unacceptable that a customer must beg and chase for weeks for something this basic, especially after agreeing to pay for the work. Case Number: 111ATK030326 I am now escalating this publicly because all other attempts to resolve this directly with Home Connect have failed.