Home-connect not allowing me to do my job

We have been encountering persistent issues with our Wi-Fi connection. After numerous troubleshooting attempts with Home-connect, we faced significant difficulties working yesterday due to the unreliable Wi-Fi. Consequently, we reached out to Home-connect for assistance and spoke with a representative named ****ens.

During the call, ****ens acknowledged the problems we were experiencing but abruptly ended the conversation, later sending us a message indicating that our case had been escalated to Metrofibre. Despite his acknowledgment of the issues, we were left without a resolution.

This morning, we received a message from ****ens stating that everything had been sorted out; however, we are still facing the same problems without any improvement. We kindly request that Home-connect review the recording from our conversation yesterday to evaluate the support provided by their staff. Additionally, we would appreciate it if ****ens’s manager could contact us to help resolve these ongoing issues.