HIrsch's Umhlanga warranty

The frustration is real. Took out extended warranty. Fridge breaks takes 5 days to pick it up. Told turnaround is quick should be 3 days to repair. In 3 days phone for another update. Pressure testing should be back in another 4 days. Call again after 4 days part has been ordered no timeline for repair. 2.5 weeks with no fridge and constantly having to request feedback. Why over promise and under deliver? It just creates frustration. Won't purchase from Hirschs again. And R500 as part of the warranty for spoiled food. We have spend R500 on ice alone in 2.5 weeks and much more on wasted food.