Bad service and no aftersale service

We have purchased quite a few major appliances from Hirsch's over the past couple of years and it has generally been a decent experience. But we purchased an Elba stove/oven from them at the end of the last year and they delivered a damaged unit with the glass lid damaged. Since then, they are supposedly attending to either repairing it or getting the right spare parts from Italy. This is becoming a series of excuses and they do not even bother providing feedback. They are proving to be just another franchise that is useless at any aftersale service.