Terrible workmanship and follow up

This applies only to the pool shop. The service and follow up has been atrocious. Three weeks after it was done - the surface started to bubble. Endless emails and visits to the shop finally managed to get the owner here. He says I will repair, but when the pool is empty to a section. However when the pool is drained we can check for further marks. Staff on site - can see the marks. Start sanding. Day ends. He phoned to say he was only repairing to a section - because I did not phone home re: the additional marks that could not be seen under the water. Demands that I pay him to finish fixing the pool. I will be going to the ombudsmen.

The actual hardware itself is stellar. This only applies to the pool section. Even the actual staff at the pool shop are good.