Formal Complaint Regarding Unfair Queue Management at Orthopedic Clinic

To: Human Resources Department Helen Joseph Hospital

Subject: Formal Complaint Regarding Unfair Queue Management at Orthopedic Clinic

Dear Sir/Madam,

My name is Xhalisile Fakade Siduko, and I am writing to formally report an incident that took place at the Orthopedic Clinic involving unfair patient queue management and unprofessional treatment.

I arrived at the clinic at approximately 05:30 in the morning to secure my place in the queue for medical assistance. I was given number 19. However, I later discovered that another patient had obtained number 18B allegedly through arrangements made with administration staff, despite arriving after me.

When I raised concern about this situation, I was threatened that I would not be assisted if I continued to question the matter. I found this treatment unfair, intimidating, and deeply upsetting as a patient who had followed the proper process and arrived early.

I would like this matter to be investigated thoroughly, particularly:

- The issuing of queue numbers outside the normal process; - The conduct of the staff involved; - The threats made towards me when I questioned the situation.

I specifically wish to report the matter involving Dr Dlamini and the administration process at the Orthopedic Clinic.

I kindly request that my complaint be formally recorded and that my queue number be properly recognized in the patient system.

I trust the hospital will take this complaint seriously and ensure fair treatment for all patients.

Yours faithfully,

Xhalisile Fakade Siduko Patient at Orthopedic Clinic Helen Joseph Hospital