Serious Concerns: 42 Days, No Delivery, No Customs Record

I placed an order with HealthWise South Africa 42 days ago and paid extra for priority shipping, which was advertised as being delivered via Courier Guy. However, the tracking information showed that the parcel only arrived in South Africa in early March — more than 30 days after the order was placed. The tracking system now indicates that the package is arriving at the overseas pick up point which makes no sense. I have contacted the company multiple times. While they responded with apologies, they eventually advised me to contact customs myself and provided a phone number to JHB; JHB told me to contact Cape Town. After reaching out, customs says they have no record of the shipment. Based on this experience (which warrants 0 stars not 1 star), I am extremely concerned about the legitimacy of this company. I would strongly caution others to be careful before ordering.