Failure to Refund Unduly Received Contribution

Agility's Healthsquared medical aid received my monthly contribution after 01/September/2022....a date after they have stopped operating as madical aid. This was an error by my human resource section as my new medical aid details were not loaded on the system by then. I made follow ups with Healthsquared medical aid and the consultant acknowledged that and told me the funds will be refunded on 15 October 2022. Nothing happened. I made follow ups...was told to send my bank details..... nothing happened. I contacted the Provisional Curator...Mr J Seoloane at email address: [email protected]. on 05 December 2022. No response....not even acknowledgement ofthe receipt of my query. The hurting financial harm on my side is the new Medical aid had to double contribution from my salary on October 2022 because the September contribution went to Healthsquared medical aid by mistake.....I fell behind with my payments because of this gap.This is also what I raised to Provisional Curator....but ignored. Now I am a stranded customer.