GMW Somerset West - Worst Service ever

I am going to start with my total shock in service at Haval Somerset West.

29 May while the Haval P-Series was for a service I looked at maybe trading in the current Haval G2 for the Haval H7. Again, found out good old sales staff like Donovan was gone, also always look after customers and always kept customers updated. So, we walk around and NO salespeople on the floor, (take note only 2 customers instore) eventually found one on the other side of the building, not the friendliest. We had a look at the H7, and the salesperson could not answer half my questions and was fiddling with the screen when asking a question.

We then left while the service is happening, later when we returned NO salespeople on the floor, I then walked to reception and requested a salesperson but not the one I have the morning. I was taken to a corner office, and I explained my issues but was returned with a grin and the sales manager Ebrahim was called to assist. I was taken for a test drive, and I proceeded with an application.

Shehaam then contacted me to advise the bank required documents, this was on the 9th of June which I sent a few hours later on the 9th. I then called Shehaam to advise email was sent, she advised we should have an answer by COB or early next day. Now I must also mention we have worked with Shehaam before with our other applications and it was great service, but this time the service was shocking. I waited and waited and heard nothing. I decided to send an email for an update on the 11th. I had NO response. Waited again, so on the 13th at 08:48 I decided to call Shehaam and asked about my email being ignored but the only response was the bank declined (Keep in mind I was never contacted to advise on any update). I then asked why it was declined on pre-approved. Shehaam then answered to advise she wants to speak to Ebrahim quick about something and will call me back just now.

Today is the 20th of June, NO call or email from Shehaam or Ebrahim or anyone in fact.

I am aware that there has been a change in management, but o boy Haval Helderberg has seemed to have taken a turn for the worst even with new management. My question is what happened to the good service and salespeople that greeted you when coming in the door, knew what they were talking about and always present? What happened to the communication to the customers?

Today is the 23rd and still no response!