Unauthorised Sharing of Information, No Service Delivery & Refund Outstanding – Hahn & Hahn Attorneys / Credit Doctor

I am lodging a formal complaint against Hahn & Hahn Attorneys and Credit Doctor for ********* conduct and lack of service delivery.

I initially approached Credit Doctor for assistance with exiting debt review. Without my consent, my personal information was shared with Hahn & Hahn Attorneys, and I was contacted via WhatsApp by a representative named Anna ***). I never authorised this third-party engagement, which raises serious concerns regarding a breach of the Protection of Personal Information Act (POPIA).

Despite making payment for services, no work was done on my matter. It has now been over two weeks with no progress, no meaningful feedback, and no assistance from either party.

Due to the urgency of my situation and the complete lack of service, I was forced to appoint alternative attorneys at my own additional cost to assist me.

I have requested a refund, yet I am still waiting with no response. Attempts to contact Anna have failed, and no alternative representative has taken responsibility for my matter.

It is deeply concerning that vulnerable consumers seeking financial relief are taken advantage of in this manner. Promises are made, yet no assistance is provided while consumers are left financially worse off.

I now formally demand:

A full refund of all monies paid A clear explanation as to how my personal information was shared without my consent Immediate resolution of this matter

Should this matter not be resolved urgently, I will proceed with formal complaints to the National Credit Regulator (NCR) and the Legal Practice Council (Law Society), as well as continue escalating this issue across public platforms.

Consumers are urged to exercise extreme caution when dealing with these entities.