Hahn Collections Pursuing a Disputed Metrofibre Account Without Proper Investigation

I am extremely unhappy with the way Hahn Collections has handled this matter without properly investigating the dispute first.

I recently received communication from Hahn Collections regarding an old Metrofibre account that was supposedly handed over for collections. The problem is that this account was replaced and supposedly closed by Metrofibre during 2025 after I experienced issues with it.

At the time, I specifically confirmed with Metrofibre’s agent that the old account would be closed permanently and that I only needed to continue paying the new account that they opened for me. I have been paying the new account ever since.

Now I am suddenly being chased for an old account that Metrofibre themselves told me was closed. When I attempted to explain the situation and dispute the matter, I was told to go to the police station and open a dispute. Why should I be running around doing all of this because of poor administration and communication between Metrofibre and their collections department?

Surely before handing someone over or demanding payment, proper investigations should first be done, especially where there is a clear dispute and where call recordings exist that can confirm what the customer was told.

This situation has caused unnecessary stress and frustration, and I am not happy with how casually this matter is being handled while my name and credit profile are potentially being affected.

I expect this matter to be properly investigated before any further collection action is taken against me.