

Guardrisk Insurance
Based on recent customer reviews, Guardrisk Insurance is drawing significant frustration from policyholders, particularly around claims handling for cellphone, motor, gap and warranty products underwritten on behalf of partners such as Techsured, Viva Cover, Huawei Care, Admed and Traffic. Customers consistently mention rejected claims citing exclusions like 'no force used' during theft, prolonged delays in feedback, and unauthorised or unexplained debit orders. A recurring theme is poor communication and difficulty reaching consultants. Positive sentiment, while less common, highlights specific agents who resolved matters professionally and restored confidence.
Replied to 100% of negative reviews
Reply time on negative reviews: 25h 42m
TrustIndex
3.2
Ranking
#93
in Insurance
Reply Time
28h 1m
NPS Score
-68
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 25h 42m
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Based on recent customer reviews, Guardrisk Insurance is drawing significant frustration from policyholders, particularly around claims handling for cellphone, motor, gap and warranty products underwritten on behalf of partners such as Techsured, Viva Cover, Huawei Care, Admed and Traffic. Customers consistently mention rejected claims citing exclusions like 'no force used' during theft, prolonged delays in feedback, and unauthorised or unexplained debit orders. A recurring theme is poor communication and difficulty reaching consultants. Positive sentiment, while less common, highlights specific agents who resolved matters professionally and restored confidence.
Guardrisk Insurance has a TrustIndex of 3.2 out of 10 on Hellopeter, based on 44 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 25 hours 42 min. Hellopeter has tracked Guardrisk Insurance across 743 total reviews. How is the TrustIndex calculated? →
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