Groups R Us Insurance Partners
1|18 reviews
NB
Niti B
1 reviews | Active since Member
19 Apr 2026, 19:27
Unauthorized debit mandate 189
Terrible heartless just got sms from my bank that an authorized debit mandate 189 had been approved i then receive welcome email groups for us i have no idea what this for i didn't authorize anything neither do I even know what am I been ****med for this terrible unwanted debit mandates for what what reason what am I been charged for i need this reversed and canceled immediately you people don't even have sympathy who gives you right to go and accept approve an amount 189 for what???? I am such financially strained at moment every single cent counts and here you go and send me debit mandate approved and welcome email for what????????????????? I wish there was zero star rating
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Replies (1)Groups R Us Insurance Partners's replyOfficial
20 Apr 2026, 17:41Thank you for bringing this to our attention, and we’re sorry to hear about your concern. We would like to reassure you that we do not activate any policies or debit mandates without a customer’s consent. The cover you are referring to is an optional product that is presented during a loan application process with one of our partner providers, and it is only activated once it has been selected and the mandate accepted during that process.If this was selected unintentionally or you no longer wish to continue with the cover, we are here to assist and will gladly review the matter, cancel the policy, and guide you on the next steps.For your privacy, kindly contact us directly at [email protected] or 086 127 3342 so that we can assist you as quickly as possible.
Best regards,
Groups R Us Insurance Partners's reply20 Apr 2026, 17:41
Official
Thank you for bringing this to our attention, and we’re sorry to hear about your concern. We would like to reassure you that we do not activate any policies or debit mandates without a customer’s consent. The cover you are referring to is an optional product that is presented during a loan application process with one of our partner providers, and it is only activated once it has been selected and the mandate accepted during that process.If this was selected unintentionally or you no longer wish to continue with the cover, we are here to assist and will gladly review the matter, cancel the policy, and guide you on the next steps.For your privacy, kindly contact us directly at [email protected] or 086 127 3342 so that we can assist you as quickly as possible.
Best regards,