Unauthorised Debit Order and Policy Cancellation

I am writing to raise a complaint regarding an Income Protector policy that appears to have been opened in my name without my knowledge or consent.

I became aware of this after debit orders of R269.00 were processed from my bank account on 24 April 2026 and again on 23 May 2026.

I did not authorise this policy or provide consent for any deductions to be made from my account. After noticing the second debit order, I contacted my bank and requested that the debit order be stopped, which has since been done. However, the bank advised that I contact Group R Us Insurance directly to ensure the policy is cancelled completely and to avoid future deductions under a different reference number.

I therefore request:

Immediate cancellation of the policy; Written confirmation that the policy has been cancelled; Confirmation that no further debit orders will be processed against my account.