Pathetic service, ****s .

The most horrible experience of my life, the worst service I've received ever, not just from a dealership also from the sales person Jaques. On the 28 March 2023 I was offered a 2019 NISSAN X TRAIL 2.0 VISIA. I signed for the offer and send back to Jacques Van Der Merwe the sales, went to view the NISSAN on the 1st of April 2023, I loved the vehicle immediatley paid in a deposit of R55 000 on the vehicle immediatley. Boom Monday the 3rd of April 2023, what made the matter I had to chech up with the sales agent Monday to check if all is in order only to find out he sold me a vehicle that has already been sold but they still advertise the vehilce on their website. Lond story short they offered me a 2017 Nissan Xtrail , KM over 115000 I told the sales agent I want to think about the offer, becasuse it was an older shape. Next thing Boom the dealer principal is calling by the name of Johan and appologized for the mess they have done and want to know how can they fix the matter. I gave him and option to get me either a Nissan Xtrail 2019 or Haval jolion, he then told me on the Haval jolion I will pay an installment of R12000 deposit of R70 000, he then gave me the last opyion > Cherry Tiggo Pro 4 > Deposit R65 000, when the sales agent called me with the offere I accepted the offer but just before the sales agent drop the call I can hear them laughing at me at me. I went to the dealership to sign for the contract on the 8th of April 2023, when I check on the contract it shows that I need to pay my installment on the 27th of April 2023 after I have asked Jacques Van Der Merwe the sales person when will my installment start he advised me on the 27th of May 2023 will be my first installment, he even confirmed via whatsapp. I forwarded the message to his Dealer Principal Jaco and he gray ticked me because he does not care at all, his service is super pathetic. Jaco the dealer principal called me 3 times before the sale agreement to come to his dealership and chat to them and I must not accept Basill offer from Grou 1 uitenhage. I regret why did I not accepted Basill offer. I regret the day I went through Group 1 stellenbosc to buy a vehicle.