Guardians Fund proof of payment request

I am extremely frustrated with the lack of service from the Government Employees Pension Fund (GEPF). I urgently require Proof of Payment, which has been specifically requested by the Masters of the High court as it is needed for the Guardian fund. This is not optional documentation it is critical, and the delay is now directly affecting the progress of my case. I have made multiple attempts to resolve this issue, including visiting GEPF offices in person and escalating the matter telephonically. Despite this, I have received no response and no assistance. The lack of communication and urgency in handling such a serious request is unacceptable. I expected far better service, especially given the legal implications involved. It has been dragging for more than six months they claim they have escalated the issue but nothing. I am requesting immediate intervention and resolution. This matter cannot be delayed any further. I hope GEPF will take this complaint seriously and provide the required Proof of Payment without any more delays.