Pension fund been over 2yrs still waiting no real feedback or answers if u don't call no one gets back to you and its money people don't have

Very unprof service for a well known establishment that suppose to look out for their employees after deceased and their families.ive been waiting over 2 yrs for my dad's pension fund to be paid out it's been up and down with same paperwork stories been getting bankforms everytime renew and than they just hold up process and u must get it everytime but no monies gets paid everytime it's by legal or this n that dept it's so frustrating for families of deceased that been working for yrs and now families must struggle to get their monies which is not fair.i just want them to pay out the pension fund I don't know why they dragging this process so long I never 3ver heard of this nonsense anywer else no business does this and the part I don't get why must they get into relatives personal info when deceased was working their and its owning to deceased family all info is already on record .