INCOMPETENT GLOBAL LAB

Unethical l business behaviour. I received an SMS this morning stating my husband owed Global Labs some money....I called them to enquire what this SMS was about as it was the first I heard of us owing them money....I was informed it was a balance the medical aid had not paid from the Jan 2018...I found this absolutely unacceptable as its the 11th month of the year and its the first I hear of... I never received an SMS prior to this but was told by the supervisor 1 SMS was sent out in FEBRUARY...I never got a call or a statement to say I owe this money and its almost a year since the treatment was done. This company had not informed me of the non payment so I could contact my medical aid to find out why this amount was not paid....it is now a stale account and the medical aid can do nothing to assist me...I find this very unfavourable business practice. People avoid using Global Lab as you might end up with a bill you never knew existed.