GR
Gauteng Removals and Storage
Claimed Business
Transportation & Logistics|3.9|11 Reviews (last 12 months)|This business does not respond to reviews
GR
Gauteng Removals and Storage
Claimed Business
11 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Gauteng Removals and Storage receives largely positive feedback for professional, efficient moving services across provinces. Customers consistently mention friendly and hardworking staff, transparent pricing, careful handling of tricky furniture, and reliable timekeeping, with several noting long term loyalty to the company. However, a recurring concern from dissatisfied customers involves significant furniture damage, unmet promises, missed timelines, and poor post complaint communication, including being blocked by the company when raising disputes about insurance cover and breakages.
Performance(last 12 months):
Trustindex Rating
4.4TrustIndex
4.4
Review Distribution
3.9|11 Reviews
Jul '25 - Jun '26
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
14 May 2026, 12:51
Very disappointing moving experience with unexpected additional costs
I had a very disappointing experience with this moving company and, based on my experience, I would not use their services again. The move was from one province to another, so it was a significant move. We received a quote without the company first coming to inspect the items to be moved. Before the move, we provided a detailed list of the items that needed to be packed and transported. We paid the deposit to confirm the moving date, as required in their email. We were also advised that packing would start at 08:00. However, on the day of the move, we were only contacted at approximately 09:30 and informed that the team would arrive at around 10:30. Another issue related to payment. Their email stated that the balance would be payable when the truck arrived at the destination. In our case, this did not happen. After our items had been packed, we received an increased quote with an additional cost of approximately R11,000 for items allegedly not specified, despite us having provided a detailed list beforehand. We were then required to make full payment before the truck left their depot. This created a very stressful situation, as our belongings had already been packed and we felt under pressure to make the payment so that the move could continue. The truck also only left five days later than originally planned and arrived at the destination at approximately 22:30 on a Wednesday evening. This meant that the unloading continued very late into the night, which made the move even more difficult and resulted in items being placed wherever possible rather than in an organised way. Overall, the experience was stressful, poorly communicated, and very disappointing. I would not recommend this company based on the way our move was handled. Kind regards, Cordula
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Anonymous
1 reviews | Active since Jan 2020
14 May 2026, 12:51
Very disappointing moving experience with unexpected additional costs
I had a very disappointing experience with this moving company and, based on my experience, I would not use their services again. The move was from one province to another, so it was a significant move. We received a quote without the company first coming to inspect the items to be moved. Before the move, we provided a detailed list of the items that needed to be packed and transported. We paid the deposit to confirm the moving date, as required in their email. We were also advised that packing would start at 08:00. However, on the day of the move, we were only contacted at approximately 09:30 and informed that the team would arrive at around 10:30. Another issue related to payment. Their email stated that the balance would be payable when the truck arrived at the destination. In our case, this did not happen. After our items had been packed, we received an increased quote with an additional cost of approximately R11,000 for items allegedly not specified, despite us having provided a detailed list beforehand. We were then required to make full payment before the truck left their depot. This created a very stressful situation, as our belongings had already been packed and we felt under pressure to make the payment so that the move could continue. The truck also only left five days later than originally planned and arrived at the destination at approximately 22:30 on a Wednesday evening. This meant that the unloading continued very late into the night, which made the move even more difficult and resulted in items being placed wherever possible rather than in an organised way. Overall, the experience was stressful, poorly communicated, and very disappointing. I would not recommend this company based on the way our move was handled. Kind regards, Cordula
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Anonymous
1 reviews | Active since Jan 2020
6 Mar 2026, 06:18
Excellent service and friendly staff.
They were very professional and efficient. Would recommend these guys all day long ! The staff are awesome ! They keep you updated and they keep you calm throughout the process.
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Anonymous
1 reviews | Active since Jan 2020
25 Jan 2026, 05:56
Very impressed.
Seriously impressed! Movement took 16 hours, from Gauteng to Free State. The guys worked very hard, didn't stop for lunch, were skilled at moving the tricky furniture up and down stairs and over ballastrades. Highly recommended. And there pricing was reasonable. Thanks Bongi and team.
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Anonymous
1 reviews | Active since Jan 2020
25 Jan 2026, 05:56
Very impressed.
Seriously impressed! Movement took 16 hours, from Gauteng to Free State. The guys worked very hard, didn't stop for lunch, were skilled at moving the tricky furniture up and down stairs and over ballastrades. Highly recommended. And there pricing was reasonable. Thanks Bongi and team.
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Anonymous
1 reviews | Active since Jan 2020
12 Nov 2025, 06:41
Greatful
"Gauteng Removal and Storage exceeded my expectations! Their team was professional, efficient, and super friendly. They handled my furniture with care, and the storage facility was clean and secure. The quotes were transparent, and there were no hidden costs. Highly recommend them for furniture removal and storage in Gauteng! Thanks guys.
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Anonymous
1 reviews | Active since Jan 2020
12 Nov 2025, 06:41
Greatful
"Gauteng Removal and Storage exceeded my expectations! Their team was professional, efficient, and super friendly. They handled my furniture with care, and the storage facility was clean and secure. The quotes were transparent, and there were no hidden costs. Highly recommend them for furniture removal and storage in Gauteng! Thanks guys.
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Anonymous
1 reviews | Active since Jan 2020
11 Nov 2025, 17:31
Gauteng removals and Storage are the best from the start
Gauteng Removals and Storage are the Best, from the start. Been using them for years with all moves that i have done between provinces. They are quick, reliable and always on time. Would recommend them to everyone.
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Anonymous
1 reviews | Active since Jan 2020
11 Nov 2025, 17:31
Gauteng removals and Storage are the best from the start
Gauteng Removals and Storage are the Best, from the start. Been using them for years with all moves that i have done between provinces. They are quick, reliable and always on time. Would recommend them to everyone.
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Anonymous
1 reviews | Active since Jan 2020
8 Nov 2025, 20:05
unhappy customer - don’t use them
Great initial, but then all wheels came off. Making promises, but doesn’t fulfill them. Always excuses or reasons. Furniture was extremely damaged and didn’t meet timelines. I would never recommend them. Then they disappear without any communication.
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Anonymous
1 reviews | Active since Jan 2020
8 Nov 2025, 20:05
unhappy customer - don’t use them
Great initial, but then all wheels came off. Making promises, but doesn’t fulfill them. Always excuses or reasons. Furniture was extremely damaged and didn’t meet timelines. I would never recommend them. Then they disappear without any communication.
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