Gary Rom Hairdressing
2.5|52 reviews
DW
Daleth W
1 reviews | Active since Member
01 Feb 2025, 17:15
I was at the Brooklyn branch
I was at the Brooklyn branch. It was horific. I was burnt in my neck and on my scalp by the clipper. I asked him to just cut my hair a bit shorter, as I don’t wear my hair short. He stuck the clipper in and started cutting and it was so shirt, I had to cut it all off. It looks as though a rat was in my hair. They didnt offer to wash or to bloe away the clippings. They appear lazy, walked with dragging feet and when they speak they don’t ooen their mouths or connect with the client. Just STAY AWAY!!!
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Replies (1)Gary Rom Hairdressing's replyOfficial
03 Feb 2025, 06:15Dear Daleth,We sincerely regret to hear about your experience at our Brooklyn branch. Providing quality service and a comfortable experience for every client is our top priority.We take feedback like this very seriously and would like to investigate this matter further - we will be contacting you today to discuss.We truly appreciate your time in bringing this to our attention, and we would love the opportunity to make things right.Best regards,
Gary Rom Hairdressing Team
Gary Rom Hairdressing Team
Best regards,
Gary Rom Hairdressing's reply03 Feb 2025, 06:15
Official
Dear Daleth,We sincerely regret to hear about your experience at our Brooklyn branch. Providing quality service and a comfortable experience for every client is our top priority.We take feedback like this very seriously and would like to investigate this matter further - we will be contacting you today to discuss.We truly appreciate your time in bringing this to our attention, and we would love the opportunity to make things right.Best regards,
Gary Rom Hairdressing Team
Gary Rom Hairdressing Team
Best regards,