Futurama
Verified Business
|4.4|9 Reviews (last 12 months)|Responds in 175h 50m
Futurama
Verified Business
|4.4
9 Reviews (last 12 months)
Responds in 175h 50m
AI Review Summary
Based on recent customer reviews, Futurama is widely praised for professional, attentive service and knowledgeable staff who guide shoppers through purchases with care. Customers consistently mention named team members like Kyle, Michael, and Angus who provide proactive updates, honest advice, and efficient delivery. Packaging quality and after sales follow up also draw positive remarks. A recurring concern, however, involves stock accuracy on the website, where shoppers report items appearing available but turning out to be unavailable when enquiries are made, creating frustration.
Performance(last 12 months):
TrustIndex
0
Ranking
#386
in Retail
NPS Score
66
Recommended: Very Likely
Review Distribution
4.4|9 Reviews
Jul '25 - Jun '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
24 Mar 2026, 18:12
Excellent service and great communication!
Futurama keeps coming up when I'm searching for products online and I've always been hesitant to give them a chance. Recently I took a chance and purchased a product I couldn't find anywhere else in SA and am absolutely blown away by the professional attitude and effort put in by Futurama staff who went above and beyond to bet my purchase to me as quickly as possible, all the time communicating the progress with me. I will certainly be supporting them again in future.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
24 Mar 2026, 18:12
Excellent service and great communication!
Futurama keeps coming up when I'm searching for products online and I've always been hesitant to give them a chance. Recently I took a chance and purchased a product I couldn't find anywhere else in SA and am absolutely blown away by the professional attitude and effort put in by Futurama staff who went above and beyond to bet my purchase to me as quickly as possible, all the time communicating the progress with me. I will certainly be supporting them again in future.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
26 Jan 2026, 11:56
False advertising
well, i have been on the lookout for a specific item for some time now. Over the last few months, yes months, the items has shown on their website, with me being able to "add to cart", but when enquiring, it is always out of stock "at the moment". This is nothing but false advertising, and then you get drawn into a whole exchange about them maybe offering you something similar. I don't care about something similar, if I wanted something else I would have browsed for it myself. I will certainly never waste my time to visit this website again.
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Anonymous
1 reviews | Active since Jan 2020
26 Jan 2026, 11:56
False advertising
well, i have been on the lookout for a specific item for some time now. Over the last few months, yes months, the items has shown on their website, with me being able to "add to cart", but when enquiring, it is always out of stock "at the moment". This is nothing but false advertising, and then you get drawn into a whole exchange about them maybe offering you something similar. I don't care about something similar, if I wanted something else I would have browsed for it myself. I will certainly never waste my time to visit this website again.
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Anonymous
1 reviews | Active since Jan 2020
5 Dec 2025, 14:26
Futurama - fantastic
We are very happy with the service and goods we purchased from them. Very efficient with the order and we received our goods three days later. Packaging was also fantastic and after service follow up. Definitely worth buying from them.
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Anonymous
1 reviews | Active since Jan 2020
5 Dec 2025, 14:26
Futurama - fantastic
We are very happy with the service and goods we purchased from them. Very efficient with the order and we received our goods three days later. Packaging was also fantastic and after service follow up. Definitely worth buying from them.
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Anonymous
1 reviews | Active since Jan 2020
11 Aug 2025, 13:18
Great Service
I had an outstanding experience with Kyle from Futurama. From start to finish, his service was professional, efficient, and exceeded my expectations. I highly recommend Futurama and Kyle to anyone looking for top-notch service. It’s rare to find a company that combines quality, reliability, and excellent customer care so seamlessly. Keep up the great work!
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Anonymous
1 reviews | Active since Jan 2020
11 Aug 2025, 13:18
Great Service
I had an outstanding experience with Kyle from Futurama. From start to finish, his service was professional, efficient, and exceeded my expectations. I highly recommend Futurama and Kyle to anyone looking for top-notch service. It’s rare to find a company that combines quality, reliability, and excellent customer care so seamlessly. Keep up the great work!
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Anonymous
1 reviews | Active since Jan 2020
5 Aug 2025, 07:27
Great service
My original item I ordered was out of stock but Kyle Burns sorted me out quickly with a similar option. It’s alway a great experience to shop at Futerama the stall are all very helpful and professional. Thanks guys keep up the good work.
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Anonymous
1 reviews | Active since Jan 2020
5 Aug 2025, 07:27
Great service
My original item I ordered was out of stock but Kyle Burns sorted me out quickly with a similar option. It’s alway a great experience to shop at Futerama the stall are all very helpful and professional. Thanks guys keep up the good work.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
17 Jul 2025, 09:23
Great company
Great experience and very helpful customer service. Michael from the Sommerset West branch kept me updated the entire time and went out of his way to provide some of the best customer service I've experienced
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