Based on recent customer reviews, Futurama receives strong praise for its knowledgeable and attentive sales staff, with team members like Michael, Kyle, and Angus frequently highlighted for professional, responsive communication and genuine willingness to assist. Delivery speed and packaging quality also earn positive remarks. However, recurring frustrations centre on after-sales service, particularly slow responses to product issues, inaccurate online stock availability, and unfulfilled delivery promises. Some customers report being misled by website listings showing items that are actually out of stock, leading to feelings of false advertising.
TrustIndex
7.6
Score
NPS Score
76
Recommended: Very Likely
Apr '25 - Mar '26
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
False advertising
well, i have been on the lookout for a specific item for some time now. Over the last few months, yes months, the items has shown on their website, with me being able to "add to cart", but when enquiring, it is always out of stock "at the moment". This is nothing but false advertising, and then you get drawn into a whole exchange about them maybe offering you something similar. I don't care about something similar, if I wanted something else I would have browsed for it myself. I will certainly never waste my time to visit this website again.
1 reviews | Active since Jan 2020
False advertising
well, i have been on the lookout for a specific item for some time now. Over the last few months, yes months, the items has shown on their website, with me being able to "add to cart", but when enquiring, it is always out of stock "at the moment". This is nothing but false advertising, and then you get drawn into a whole exchange about them maybe offering you something similar. I don't care about something similar, if I wanted something else I would have browsed for it myself. I will certainly never waste my time to visit this website again.
1 reviews | Active since Jan 2020
Futurama .... Just about Says it All !
... Blown Away ! Professional Service .... Comm.'s are Fast Tracked, Will Definitely Shop there Again !
1 reviews | Active since Jan 2020
Futurama .... Just about Says it All !
... Blown Away ! Professional Service .... Comm.'s are Fast Tracked, Will Definitely Shop there Again !
1 reviews | Active since Jan 2020
Futurama - fantastic
We are very happy with the service and goods we purchased from them. Very efficient with the order and we received our goods three days later. Packaging was also fantastic and after service follow up. Definitely worth buying from them.
1 reviews | Active since Jan 2020
Futurama - fantastic
We are very happy with the service and goods we purchased from them. Very efficient with the order and we received our goods three days later. Packaging was also fantastic and after service follow up. Definitely worth buying from them.
1 reviews | Active since Jan 2020
Great Service
I had an outstanding experience with Kyle from Futurama. From start to finish, his service was professional, efficient, and exceeded my expectations. I highly recommend Futurama and Kyle to anyone looking for top-notch service. It’s rare to find a company that combines quality, reliability, and excellent customer care so seamlessly. Keep up the great work!
1 reviews | Active since Jan 2020
Great Service
I had an outstanding experience with Kyle from Futurama. From start to finish, his service was professional, efficient, and exceeded my expectations. I highly recommend Futurama and Kyle to anyone looking for top-notch service. It’s rare to find a company that combines quality, reliability, and excellent customer care so seamlessly. Keep up the great work!
1 reviews | Active since Jan 2020
Great service
My original item I ordered was out of stock but Kyle Burns sorted me out quickly with a similar option. It’s alway a great experience to shop at Futerama the stall are all very helpful and professional. Thanks guys keep up the good work.
1 reviews | Active since Jan 2020
Great service
My original item I ordered was out of stock but Kyle Burns sorted me out quickly with a similar option. It’s alway a great experience to shop at Futerama the stall are all very helpful and professional. Thanks guys keep up the good work.
1 reviews | Active since Jan 2020
Great company
Great experience and very helpful customer service. Michael from the Sommerset West branch kept me updated the entire time and went out of his way to provide some of the best customer service I've experienced
1 reviews | Active since Jan 2020
Great company
Great experience and very helpful customer service. Michael from the Sommerset West branch kept me updated the entire time and went out of his way to provide some of the best customer service I've experienced
1 reviews | Active since Jan 2020
Excellent service
Thank you very much for the fast and efficient service. My surf skate surfboard was delivered quickly and Michael sent me updates throughout the whole purchase. Much appreciated.
1 reviews | Active since Jan 2020
Excellent service
Thank you very much for the fast and efficient service. My surf skate surfboard was delivered quickly and Michael sent me updates throughout the whole purchase. Much appreciated.
1 reviews | Active since Jan 2020
Top service from Angus McHenry
What excellent service received from Angus McHenry. From the enquiry and asking guidance with regards to the best option as a gift for hubby for his birthday to the purchasing and the questions i had. Could not have asked for a better sales executive to handle everything. Thanks a million Angus for you professionalism with everything its really appreciated. Happy customer and happy birthday boy lol.
1 reviews | Active since Jan 2020
Top service from Angus McHenry
What excellent service received from Angus McHenry. From the enquiry and asking guidance with regards to the best option as a gift for hubby for his birthday to the purchasing and the questions i had. Could not have asked for a better sales executive to handle everything. Thanks a million Angus for you professionalism with everything its really appreciated. Happy customer and happy birthday boy lol.