Unacceptable Service and lies

My father sent through his vehicle for repairs last year, a Dodge Journey. Your company based in Arbour Crossing- Amanzimtoti, through your consultant, Ashley stripped and referred the vehicle to Gearbox Centre where they replaced the gearbox, tested it and said it was ok. Putting aside that the car was also damaged at the Gearbox centre due to the July 2021 riots, the car was received by my father where he made payment for the work done on the 19th of August 2021.

He drove it for 2-3 months, only to have the same problem occur, he took it back to your company and had it “fixed” the second time. About three months later the same problem came back and your company claimed to “fix” it again, now for the 3rd time. On 8 May 2022, my father experienced the same issue, now for the 4th time. He parked the vehicle and has been awaiting advice from the dealer in Amanzizmtoti with the email: [email protected] which he has not had any feedback to date. If we knew that we were dealing with a bunch of rogues, the vehicle would have been taken to a different place which could possibly give us better assistance. Someone here is either not doing their job correctly or you go out bluffing your brand loyal clients. Which BOTH would be very disappointing. My father is elderly and definitely DOES NOT need this inconvenience from you.

I hope you actually DO something!