Appalling quality and even worse "after-sales" service

I am beyond disappointed with Furniture Liquidation Boksburg. On 28 June 2025, I spent my hard-earned money on a queen bed set for my teenage sons, expecting a quality product and professional service. Instead, it has been a nightmare from day one.

Delivery: The bed arrived without legs. I had to chase the store just to get the basic components of the bed I’d already paid for.Which till today haven't arrived.

Month 5: By December, the mattress springs began making loud noises, indicating a clear internal defect. I emailed immediately requesting an exchange or refund.

To my shock, the store exchanged the base but left the defective mattress behind. My follow-up emails regarding this mistake were ignored.

The Final Straw: This year, the defective mattress actually tore. When I sent photos to the complaint officer, they hid behind a supplier's email claiming "negligence" to void my warranty.

It is insulting to be told that a mattress failing internally after only five months is the customer's fault. A tear in a mattress that has had faulty springs since December is a sign of poor manufacturing, not negligence.

I feel taken for a ride. I bought this for my children, and Furniture Liquidation has shown zero interest in standing by the products they sell. I want a full refund or a high-quality replacement mattress immediately. Potential buyers: beware of the "quality", "guarantee" offered and the lack of accountability here.