MM
Mercia M
1 reviews | Active since Sept 2017
16 Mar 2026, 08:48
Bad customer service
I have since been approved for accommodation for my son . I was assigned to a consultant everytime I call no answer and requested a cancelation letter which I submitted had allocated funds to wrong accommodation. Now on Friday they said manager will contact me nothing still WhatsApp no response and my son has been sent out of res . I am struggling with a wayforward. Anza doesn't even answer my calls . What is happening. This is my last resort. They say it's paid but wrong place..
Helpful (0)
Replies (5)0
Replies (5)
Fundi's replyOfficial
16 Mar 2026, 11:04Dear Mercia,
Thank you for bringing this to our attention. We are truly sorry to hear about your experience and would like to sincerely apologise for any inconvenience caused. One of our consultants will be in touch with you shortly to assist you further.
Warm regards,
The Fundi Team
Thank you for bringing this to our attention. We are truly sorry to hear about your experience and would like to sincerely apologise for any inconvenience caused. One of our consultants will be in touch with you shortly to assist you further.
Warm regards,
The Fundi Team
Best regards,
Fundi's reply16 Mar 2026, 11:04
Official
Dear Mercia,
Thank you for bringing this to our attention. We are truly sorry to hear about your experience and would like to sincerely apologise for any inconvenience caused. One of our consultants will be in touch with you shortly to assist you further.
Warm regards,
The Fundi Team
Thank you for bringing this to our attention. We are truly sorry to hear about your experience and would like to sincerely apologise for any inconvenience caused. One of our consultants will be in touch with you shortly to assist you further.
Warm regards,
The Fundi Team
Best regards,
MM
Mercia M's updateReviewer Update
16 Mar 2026, 12:07This is not useful because my son's things was supposed to be sorted out 2 weeks ago and us now traveling far which is costly...
MM
Mercia M's update16 Mar 2026, 12:07
Reviewer Update
This is not useful because my son's things was supposed to be sorted out 2 weeks ago and us now traveling far which is costly...
Fundi's replyOfficial
16 Mar 2026, 12:29Dear Mercia,
I believe our consultant has gotten in touch with you to you assist further.
Thank you for your patience.
Warm regards,
The Fundi Team
I believe our consultant has gotten in touch with you to you assist further.
Thank you for your patience.
Warm regards,
The Fundi Team
Best regards,
Fundi's reply16 Mar 2026, 12:29
Official
Dear Mercia,
I believe our consultant has gotten in touch with you to you assist further.
Thank you for your patience.
Warm regards,
The Fundi Team
I believe our consultant has gotten in touch with you to you assist further.
Thank you for your patience.
Warm regards,
The Fundi Team
Best regards,
MM
Mercia M's updateReviewer Update
12 May 2026, 13:56Since no action taken you are the worst ever
MM
Mercia M's update12 May 2026, 13:56
Reviewer Update
Since no action taken you are the worst ever
Fundi's replyOfficial
13 May 2026, 12:42Thank you for your review, your matter has been addressed by our team.
Kindly contact us at *** for any further assistance.
Kindly contact us at *** for any further assistance.
Best regards,
Fundi's reply13 May 2026, 12:42
Official
Thank you for your review, your matter has been addressed by our team.
Kindly contact us at *** for any further assistance.
Kindly contact us at *** for any further assistance.
Best regards,