Fundi
Verified Business
|1.3|16 Reviews (last 12 months)|Responds in 34h 38m
Fundi
Verified Business
|1.3
16 Reviews (last 12 months)
Responds in 34h 38m
AI Review Summary
Based on recent customer reviews, Fundi is facing significant dissatisfaction from students and parents navigating study loans, accommodation funding, and device financing. Customers consistently mention unauthorised debit orders continuing after accounts are settled or cancelled, difficulty obtaining paid-up letters, and refunds that remain unresolved for months. A recurring theme is poor communication from consultants who go offline, ignore callbacks, and fail to escalate matters. While a few customers acknowledge swift application approvals and helpful individual agents, the overwhelming sentiment reflects frustration with accountability, follow-through, and resolution of financial disputes.
Performance(last 12 months):
Trustindex Rating
2.7Ranked In Financial Services
#147Reply Time
34h 38mNPS Score
-72Unlikely
Replied to 87% of negative reviews
Reply time on negative reviews: 16h 7m
TrustIndex
2.7
Ranking
#147
in Financial Services
Reply Time
34h 38m
NPS Score
-72
Recommended: Unlikely
Replied to 87% of negative reviews
Reply time on negative reviews: 16h 7m
Review Distribution
1.3|16 Reviews
Sep '25 - Aug '26
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Mercia M
1 reviews | Active since Sept 2017
12 May 2026, 12:51
********ity
Accommodation was awarded the bursary and paid into wrong account by consultant and since 10th of February was error done on 27th of February said everything is fixed and continued to debit my account but to date Accommodation still not paid and been paying by loaning. Today my son is locked out and Fundi promised 3 weeks back payment will be received. The other Accommodation since refunded but now this is a ******** matter. Anza , Claudette, Lebogang and Mpho payment is due yesterday. My son not leaving until payment made today . Avoiding calls, WhatsApp and email . Yesterday Mpho said 8pm will be zoom call and everything sorted and will call me. I am currently hospitalized due to 3rd degree burns and this is just regressing my progress too stressful.
Helpful (0)
|Replies (0)MM
Mercia M
1 reviews | Active since Sept 2017
12 May 2026, 12:51
********ity
Accommodation was awarded the bursary and paid into wrong account by consultant and since 10th of February was error done on 27th of February said everything is fixed and continued to debit my account but to date Accommodation still not paid and been paying by loaning. Today my son is locked out and Fundi promised 3 weeks back payment will be received. The other Accommodation since refunded but now this is a ******** matter. Anza , Claudette, Lebogang and Mpho payment is due yesterday. My son not leaving until payment made today . Avoiding calls, WhatsApp and email . Yesterday Mpho said 8pm will be zoom call and everything sorted and will call me. I am currently hospitalized due to 3rd degree burns and this is just regressing my progress too stressful.
0
Replies (0)MM
Mercia M
1 reviews | Active since Sept 2017
5 May 2026, 13:25
Battle Zone
Still to date from 27th of February debit going off no refund no accommodation Anza is by far the worst agent I ever dealt with and the lies and empty promises. Please cancel the accommodation and refund me .. There are no managers so matters can't be escalated and even office numbers are unknown
Helpful (0)
|Replies (0)MM
Mercia M
1 reviews | Active since Sept 2017
5 May 2026, 13:25
Battle Zone
Still to date from 27th of February debit going off no refund no accommodation Anza is by far the worst agent I ever dealt with and the lies and empty promises. Please cancel the accommodation and refund me .. There are no managers so matters can't be escalated and even office numbers are unknown
0
Replies (0)gM
gift M
1 reviews | Active since Oct 2016
5 May 2026, 10:05
KATE NGOBENI WORST SERVICE EVER
The worst experience ever We have existing loans with Fundi. Busisiwe assisted us as soon as possible. KATE NGOBENI WORST AGENT I HAVE EVER EXPERIENCED LACK OF COMMUNICATION, doesn't respect clients goes as far as promising call backs which she doesn't. She has been horrible to interact with whats sad al these loans she got commission for. I repeat DO NOT GET ASSISTANCE FROM KATE DO NOT
Helpful (0)
|Replies (1)gM
gift M
1 reviews | Active since Oct 2016
5 May 2026, 10:05
KATE NGOBENI WORST SERVICE EVER
The worst experience ever We have existing loans with Fundi. Busisiwe assisted us as soon as possible. KATE NGOBENI WORST AGENT I HAVE EVER EXPERIENCED LACK OF COMMUNICATION, doesn't respect clients goes as far as promising call backs which she doesn't. She has been horrible to interact with whats sad al these loans she got commission for. I repeat DO NOT GET ASSISTANCE FROM KATE DO NOT
0
Replies (1)MM
Mercia M
1 reviews | Active since Sept 2017
16 Mar 2026, 08:48
Bad customer service
I have since been approved for accommodation for my son . I was assigned to a consultant everytime I call no answer and requested a cancelation letter which I submitted had allocated funds to wrong accommodation. Now on Friday they said manager will contact me nothing still WhatsApp no response and my son has been sent out of res . I am struggling with a wayforward. Anza doesn't even answer my calls . What is happening. This is my last resort. They say it's paid but wrong place..
Helpful (0)
|Replies (5)MM
Mercia M
1 reviews | Active since Sept 2017
16 Mar 2026, 08:48
Bad customer service
I have since been approved for accommodation for my son . I was assigned to a consultant everytime I call no answer and requested a cancelation letter which I submitted had allocated funds to wrong accommodation. Now on Friday they said manager will contact me nothing still WhatsApp no response and my son has been sent out of res . I am struggling with a wayforward. Anza doesn't even answer my calls . What is happening. This is my last resort. They say it's paid but wrong place..
0
Replies (5)AP
Andrew P
1 reviews | Active since Mar 2026
11 Mar 2026, 11:05
Bad bad service
I had two study accounts with them. After I paid up my accounts, their call centre agents refused to send me my paid-up letters. They demanded that I give them my account number, as they must check how much I have in my account. I have been requesting those letters from mid February 2026, but till now, on 11 March 2026, I have not received them.
Helpful (0)
|Replies (1)AP
Andrew P
1 reviews | Active since Mar 2026
11 Mar 2026, 11:05
Bad bad service
I had two study accounts with them. After I paid up my accounts, their call centre agents refused to send me my paid-up letters. They demanded that I give them my account number, as they must check how much I have in my account. I have been requesting those letters from mid February 2026, but till now, on 11 March 2026, I have not received them.
0
Replies (1)NM
Ntuthuko M
1 reviews | Active since Feb 2026
27 Feb 2026, 12:04
Non- transparency
If you're a municipal work and aren't part of SAMWU your application will be canceled. They should state that before processing ones application and have them sign a contract. This canceled application is communicated by sms, which is suspicious. I'm of the thought that they'll debit my account seeing that they have my particulars and a signed contract.
Helpful (0)
|Replies (1)NM
Ntuthuko M
1 reviews | Active since Feb 2026
27 Feb 2026, 12:04
Non- transparency
If you're a municipal work and aren't part of SAMWU your application will be canceled. They should state that before processing ones application and have them sign a contract. This canceled application is communicated by sms, which is suspicious. I'm of the thought that they'll debit my account seeing that they have my particulars and a signed contract.
0
Replies (1)SS
Sinoxolo S
1 reviews | Active since Jan 2026
19 Feb 2026, 16:39
*********** staff members
Worst experience ever. My mom has active application with you guys and the registration due date is tomorrow but you still have agents going offline before the said working hours and no update was provided regarding the application. Thanks Fundi, i will not be furthering my studies due to *********** staff that don’t work efficiently.
Helpful (0)
|Replies (1)SS
Sinoxolo S
1 reviews | Active since Jan 2026
19 Feb 2026, 16:39
*********** staff members
Worst experience ever. My mom has active application with you guys and the registration due date is tomorrow but you still have agents going offline before the said working hours and no update was provided regarding the application. Thanks Fundi, i will not be furthering my studies due to *********** staff that don’t work efficiently.
0
Replies (1)LT
Lilian T
1 reviews | Active since Dec 2022
2 Feb 2026, 19:07
SICK OF SCHEDULED DEDUCTION AND NO HELP FROM FUNDI
ANOTHER DEDUCTION OF R1 674.36 SCHEDULED FOR 13 FEB 2026. THIS IS *******. I AM PAYING FOR SOMETHING I CANCELLED. THIS IS NOT ON AT ALL. I HAVE OTHER THINGS TO DO WITH THAT MONEY AND ITS SO DEPRESSING TO SEE HOW YOU CAN JUST SCHEDULE A DEDUCTION FROM MY PAYSLIP. I AM URGENTLY ASKING YOU TO CANCEL ALL SCHEDULED DEDUCTIONS AND RE-PAY MY MONEY BACK INTO MY ACCOUNT....
Helpful (0)
|Replies (1)LT
Lilian T
1 reviews | Active since Dec 2022
2 Feb 2026, 19:07
SICK OF SCHEDULED DEDUCTION AND NO HELP FROM FUNDI
ANOTHER DEDUCTION OF R1 674.36 SCHEDULED FOR 13 FEB 2026. THIS IS *******. I AM PAYING FOR SOMETHING I CANCELLED. THIS IS NOT ON AT ALL. I HAVE OTHER THINGS TO DO WITH THAT MONEY AND ITS SO DEPRESSING TO SEE HOW YOU CAN JUST SCHEDULE A DEDUCTION FROM MY PAYSLIP. I AM URGENTLY ASKING YOU TO CANCEL ALL SCHEDULED DEDUCTIONS AND RE-PAY MY MONEY BACK INTO MY ACCOUNT....
0
Replies (1)