Fruugo
Claimed Business
|1.3|94 Reviews (last 12 months)|This business does not respond to reviews
Fruugo
Claimed Business
|1.3
94 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
Fruugo
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Fruugo is described as deeply unreliable, with customers repeatedly reporting non-delivery, untraceable parcels, ignored refund requests, and unreachable support. A small minority report successful refunds or eventual delivery of car parts, but the dominant narrative is one of lost money, false tracking, and goods stuck in international transit or with the SA Post Office.
TrustIndex
1.9
Based on recent customer reviews, Fruugo is described as an online marketplace where orders frequently fail to arrive, communication breaks down, and refunds are difficult to secure. Customers repeatedly cite missing parcels, opaque shipping costs, unreachable support, and products that do not match listings. A small minority report successful refunds or eventual delivery, but the dominant experience is one of lost money and frustration.
The most common complaint about Fruugo, based on Hellopeter's AI analysis of recent customer reviews, is Delivery, Fulfilment & Logistics. Delivery, Fulfilment & Logistics (1.0) is the most damaging theme. Customers describe parcels stuck in transit for months, fabricated tracking numbers, handoffs to a defunct postal service, and items that never leave China. Promised delivery dates are routinely missed with no proactive communication.
Fruugo has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 94 reviews in the last 12 months. Hellopeter has tracked Fruugo across 795 total reviews. How is the TrustIndex calculated? →
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