Exceptional Customer Service

I would like to express my deepest gratitude to the dealership - particularly Rochelle Pretorius ( Ford Service Consultant) for her exceptional service.

A few individuals in ANY service offering field can learn a thing or two from this lady. I service both my Ford products with Eagle Ford, and I prefer her to assist me because I know I will get the BEST service above and beyond - at a discounted price, nothing Ford Motor Company South Africa (FMCSA even offers their patriots.

Lately, she helped me sort my truck seat valance through the dealership gratuity while FMCSA kept on giving me run arounds because my warranty expired couple of months back. Rochelle took it upon herself to put customer value and service over the money the dealership was supposed to make profit, resolving my issue.

Kudos to Rochelle and will continue servicing my cars through her.