Ford Bryanston
3|4 reviews
NX
Nhlanhla X
1 reviews | Active since Member
10 Apr 2026, 11:07
Poor service and broken promises
I am extremely disappointed with the service received from Ford [Dealership Name] regarding a repair for my Ford Everest. On Thursday, 2 April 2026, I took my vehicle in for an assessment of a malfunctioning driver’s seat. I was told parts needed to be ordered and was quoted just over R4,000. To ensure the parts would be delivered by Tuesday, 7 April, I was required to pay a 50% deposit, which I did immediately. After following up on Thursday, I was told to book my car in for today, Friday, 10 April. I took the time out of my schedule to bring the vehicle in, only to be told upon arrival that the parts are not ready. This is completely unacceptable. I paid the deposit specifically to guarantee the parts' arrival and was given a confirmed booking, yet the dealership failed to notify me that the parts hadn't arrived before I drove there. Being told it is now an "urgent delivery" does not make up for the lack of communication and the inconvenience caused. I expect an immediate update on the status of my parts and a loan vehicle while this is being resolved. This is poor form from a brand like Ford. Customer Reference/Repair Order Number: BSI Jobcard : B- 0019976 / Job Card No. 80936
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Nhlanhla X's updateReviewer Update
15 Apr 2026, 13:21Dear Ford Bryanston Management,
It is now Wednesday, 15 April 2026, and I have still not received a single update regarding the repair of my Ford Everest driver's seat.
To recap the timeline of this poor experience:
2 April: Assessment completed; 50% deposit paid for "factory delivery" by 7 April.
10 April: I arrived for a confirmed booking only to be told parts weren't ready, despite my deposit.
15 April: Zero communication has been received since my vehicle was supposedly marked for "urgent delivery."
It is now Wednesday, 15 April 2026, and I have still not received a single update regarding the repair of my Ford Everest driver's seat.
To recap the timeline of this poor experience:
2 April: Assessment completed; 50% deposit paid for "factory delivery" by 7 April.
10 April: I arrived for a confirmed booking only to be told parts weren't ready, despite my deposit.
15 April: Zero communication has been received since my vehicle was supposedly marked for "urgent delivery."
NX
Nhlanhla X's update15 Apr 2026, 13:21
Reviewer Update
Dear Ford Bryanston Management,
It is now Wednesday, 15 April 2026, and I have still not received a single update regarding the repair of my Ford Everest driver's seat.
To recap the timeline of this poor experience:
2 April: Assessment completed; 50% deposit paid for "factory delivery" by 7 April.
10 April: I arrived for a confirmed booking only to be told parts weren't ready, despite my deposit.
15 April: Zero communication has been received since my vehicle was supposedly marked for "urgent delivery."
It is now Wednesday, 15 April 2026, and I have still not received a single update regarding the repair of my Ford Everest driver's seat.
To recap the timeline of this poor experience:
2 April: Assessment completed; 50% deposit paid for "factory delivery" by 7 April.
10 April: I arrived for a confirmed booking only to be told parts weren't ready, despite my deposit.
15 April: Zero communication has been received since my vehicle was supposedly marked for "urgent delivery."