FlySafair
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, FlySafair is facing significant customer experience challenges across all major service themes. Passengers consistently report frustration with damaged and tampered luggage, refund delays, rude or dismissive staff at airport counters, and poor communication during disruptions. While a small number of reviewers praise individual staff members for going above and beyond, the dominant sentiment is one of disappointment with policy rigidity and lack of accountability.
TrustIndex
1.9
NPS Score
-86
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, FlySafair is facing significant customer experience challenges across all major service themes. Passengers consistently report frustration with damaged and tampered luggage, refund delays, rude or dismissive staff at airport counters, and poor communication during disruptions. While a small number of reviewers praise individual staff members for going above and beyond, the dominant sentiment is one of disappointment with policy rigidity and lack of accountability.
The most common complaint about FlySafair, based on Hellopeter's AI analysis of recent customer reviews, is Travel Experience & Reliability. Customers repeatedly describe damaged, tampered or lost luggage, unannounced delays, and uncomfortable boarding processes. Reports of stolen items from checked bags, broken suitcase wheels and handles, and flights cancelled on the day of travel dominate this theme, with very few positive on-time experiences.
FlySafair has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 322 reviews in the last 12 months. Hellopeter has tracked FlySafair across 3,784 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTry adjusting your filters to see more results.
