PF
Patrick F
1 reviews | Active since Apr 2023
23 May 2026, 16:28
No response from Fly.cool
fly.cool is the worst ISP ever. The only communication to them is through whatts app or email. On whatts app they can't assist me with the help I need. On emails they don't respond. I have sent them an email on the 11th of May and up to now no response and it's not the 1st time. It is so frustrating I feel like cancelling my contract with them. They don't even deserve that 1 star
Helpful (0)
Replies (6)0
Replies (6)
Fly.Cool's replyOfficial
24 May 2026, 10:30Hi Patrick,
We sincerely apologise for the delay in response and the experience you’ve had with our support process. We understand how disappointing and frustrating this must be.
We would like the opportunity to have this matter reviewed as a priority. Please send us your order details, contact details, and a brief summary of the issue via private message so we can call you and assist further.
Kind regards,
Fly.cool Support Team
We sincerely apologise for the delay in response and the experience you’ve had with our support process. We understand how disappointing and frustrating this must be.
We would like the opportunity to have this matter reviewed as a priority. Please send us your order details, contact details, and a brief summary of the issue via private message so we can call you and assist further.
Kind regards,
Fly.cool Support Team
Best regards,
Fly.Cool's reply24 May 2026, 10:30
Official
Hi Patrick,
We sincerely apologise for the delay in response and the experience you’ve had with our support process. We understand how disappointing and frustrating this must be.
We would like the opportunity to have this matter reviewed as a priority. Please send us your order details, contact details, and a brief summary of the issue via private message so we can call you and assist further.
Kind regards,
Fly.cool Support Team
We sincerely apologise for the delay in response and the experience you’ve had with our support process. We understand how disappointing and frustrating this must be.
We would like the opportunity to have this matter reviewed as a priority. Please send us your order details, contact details, and a brief summary of the issue via private message so we can call you and assist further.
Kind regards,
Fly.cool Support Team
Best regards,
PF
Patrick F's updateReviewer Update
24 May 2026, 10:39I need assistance in setting up an debit order on my account. I don't have an order number because I sent an email and didn't get a ticket number. My details are as follows
Name: Gaziel Johannes
I'd no.: ***
Adress: 41 Pagoda Road
Buffalo Flats
East London
Cell. No: ***
Email: ***
Name: Gaziel Johannes
I'd no.: ***
Adress: 41 Pagoda Road
Buffalo Flats
East London
Cell. No: ***
Email: ***
PF
Patrick F's update24 May 2026, 10:39
Reviewer Update
I need assistance in setting up an debit order on my account. I don't have an order number because I sent an email and didn't get a ticket number. My details are as follows
Name: Gaziel Johannes
I'd no.: ***
Adress: 41 Pagoda Road
Buffalo Flats
East London
Cell. No: ***
Email: ***
Name: Gaziel Johannes
I'd no.: ***
Adress: 41 Pagoda Road
Buffalo Flats
East London
Cell. No: ***
Email: ***
Fly.Cool's replyOfficial
25 May 2026, 11:50Hi Patrick,
Please note that we would need do the change over to debit order once your service has expired.
Kind regards,
Fly.cool Support Team
Please note that we would need do the change over to debit order once your service has expired.
Kind regards,
Fly.cool Support Team
Best regards,
Fly.Cool's reply25 May 2026, 11:50
Official
Hi Patrick,
Please note that we would need do the change over to debit order once your service has expired.
Kind regards,
Fly.cool Support Team
Please note that we would need do the change over to debit order once your service has expired.
Kind regards,
Fly.cool Support Team
Best regards,
PF
Patrick F's updateReviewer Update
25 May 2026, 11:53Could you please indicate when will my service expire
PF
Patrick F's update25 May 2026, 11:53
Reviewer Update
Could you please indicate when will my service expire
PF
Patrick F's updateReviewer Update
25 May 2026, 12:27Could you please indicate when will my service expire
PF
Patrick F's update25 May 2026, 12:27
Reviewer Update
Could you please indicate when will my service expire
Fly.Cool's replyOfficial
26 May 2026, 10:06Hi Patrick,
Please note that we have sent you an email.
Kind regards,
Fly.cool Support Team
Please note that we have sent you an email.
Kind regards,
Fly.cool Support Team
Best regards,
Fly.Cool's reply26 May 2026, 10:06
Official
Hi Patrick,
Please note that we have sent you an email.
Kind regards,
Fly.cool Support Team
Please note that we have sent you an email.
Kind regards,
Fly.cool Support Team
Best regards,