****med by the service provider - Help 24 gearbox and diff ,( Flora Auto Clinic )

My car got stucked and I phoned the insurance , they towed the car to this service provider on the 14/ 05 / 26. After I was not informed where the car was until I started calling the insurance to find out where it was , and after calling several times at Flora Auto Clinic was informed that they dont see the key i must give them my spare key had to be bolted from my work place to them and that was redflag 1.I gave them cause i wanted the car to be fixed.. after a week they claimed with the insurance and the claim was unsuccessful then had to pay R10100.00 from my pocket. The same day I was called to collect the car which was on the 27,/ 05 /2026 the car got stucked at night in the middle of nowhere before I reached home. I called them throughout the night however no 1 picked the phone as they say they work with Help 24 gearbox and diff. Im so disappointed and need the refund back cause they did nothing if not putting back the same parts ..