Flight Centre South Africa
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Flight Centre South Africa shows a deeply polarised customer experience. Named consultants at specific branches deliver exceptional, personalised service that customers praise enthusiastically. However, a substantial cohort describes prolonged refund battles, poor communication after bookings, hidden fees, and consultants who disappear when problems arise. Outcomes appear highly dependent on which individual agent customers happen to engage.
TrustIndex
5.4
NPS Score
5
Recommended: Likely
Sep '25 - Aug '26
Based on recent customer reviews, Flight Centre South Africa shows a deeply polarised customer experience. Named consultants at specific branches deliver exceptional, personalised service that customers praise enthusiastically. However, a substantial cohort describes prolonged refund battles, poor communication after bookings, hidden fees, and consultants who disappear when problems arise. Outcomes appear highly dependent on which individual agent customers happen to engage.
Flight Centre South Africa has a TrustIndex of 5.4 out of 10 on Hellopeter, based on 41 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 12 hours 53 min. Hellopeter has tracked Flight Centre South Africa across 2,228 total reviews. How is the TrustIndex calculated? →
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