Not refunding cancelled flights

I unfortunately had to cancel my Emirates flight due to the war. I had to lay out money that I did not have to book new flights and have since been waiting for the refund. I got confirmation from the flight centre agent assisting me that the refund was paid from Emirates to Flight centre on the 16th of April. It has been a back and forth struggle since then for them to pay me which does not make sense as the funds do not belong to them. I have provided them with everything requested and they still cannot be bothered to even tell me when I can expect the funds in my bank account. I have tried to be patient but this is now very frustrating as days just pass by. The level of urgency with funds is really disheartening and disappointing. Please I desperately need the funds as soon as yesterday.