FlexClub Marketplace
3.5|152 reviews
RL
Rebecca L
1 reviews | Active since Member
23 Sept 2025, 12:05
AVIS AND FLEXCLUB RENTAL
This is the worst company to use. They have no idea what they are doing. I paid for damages, and I have a refund due. Getting a refund from them its like drawing water out of a stone. Flexclub will let you as the client deal with Avis sh**** and not protect you. If its not incorrect billing, its them refusing to refund you and threating you with car collectors. Never use AVIS and FLEXCLUB
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Replies (1)FlexClub Marketplace's replyOfficial
29 Sept 2025, 07:37Thank you for sharing your concerns with us.
We sincerely regret that your experience has caused frustration, and we appreciate the opportunity to clarify the situation.
Each time you have raised a query, our team has promptly engaged with Avis on your behalf to ensure that your concerns were fully investigated.
However, as outlined in your rental agreement, Avis remains responsible for vehicle inspections, the assessment of any damages, and the management of all billing and refunds, as all payments are made directly to Avis.
Regarding the recent billing query, Avis has confirmed in writing that no refund is due to your account. The damage liability amount was correctly applied in accordance with the rental contract. While we understand this is not the outcome you were hoping for, we must follow Avis’ determination, as they ultimately manage the billing account.
It is also important to note that although payment was delayed beyond the due date of 11 September, Avis has, in good faith, waived the late penalty fee. This decision was made as a gesture of goodwill despite the vehicle being in your possession during this period.
We truly regret any inconvenience you’ve experienced and assure you that FlexClub remains committed to supporting our customers within the scope of our role. While we cannot override Avis’ policies or decisions, we have done everything possible to advocate for you in this matter.
We sincerely regret that your experience has caused frustration, and we appreciate the opportunity to clarify the situation.
Each time you have raised a query, our team has promptly engaged with Avis on your behalf to ensure that your concerns were fully investigated.
However, as outlined in your rental agreement, Avis remains responsible for vehicle inspections, the assessment of any damages, and the management of all billing and refunds, as all payments are made directly to Avis.
Regarding the recent billing query, Avis has confirmed in writing that no refund is due to your account. The damage liability amount was correctly applied in accordance with the rental contract. While we understand this is not the outcome you were hoping for, we must follow Avis’ determination, as they ultimately manage the billing account.
It is also important to note that although payment was delayed beyond the due date of 11 September, Avis has, in good faith, waived the late penalty fee. This decision was made as a gesture of goodwill despite the vehicle being in your possession during this period.
We truly regret any inconvenience you’ve experienced and assure you that FlexClub remains committed to supporting our customers within the scope of our role. While we cannot override Avis’ policies or decisions, we have done everything possible to advocate for you in this matter.
Best regards,
FlexClub Marketplace's reply29 Sept 2025, 07:37
Official
Thank you for sharing your concerns with us.
We sincerely regret that your experience has caused frustration, and we appreciate the opportunity to clarify the situation.
Each time you have raised a query, our team has promptly engaged with Avis on your behalf to ensure that your concerns were fully investigated.
However, as outlined in your rental agreement, Avis remains responsible for vehicle inspections, the assessment of any damages, and the management of all billing and refunds, as all payments are made directly to Avis.
Regarding the recent billing query, Avis has confirmed in writing that no refund is due to your account. The damage liability amount was correctly applied in accordance with the rental contract. While we understand this is not the outcome you were hoping for, we must follow Avis’ determination, as they ultimately manage the billing account.
It is also important to note that although payment was delayed beyond the due date of 11 September, Avis has, in good faith, waived the late penalty fee. This decision was made as a gesture of goodwill despite the vehicle being in your possession during this period.
We truly regret any inconvenience you’ve experienced and assure you that FlexClub remains committed to supporting our customers within the scope of our role. While we cannot override Avis’ policies or decisions, we have done everything possible to advocate for you in this matter.
We sincerely regret that your experience has caused frustration, and we appreciate the opportunity to clarify the situation.
Each time you have raised a query, our team has promptly engaged with Avis on your behalf to ensure that your concerns were fully investigated.
However, as outlined in your rental agreement, Avis remains responsible for vehicle inspections, the assessment of any damages, and the management of all billing and refunds, as all payments are made directly to Avis.
Regarding the recent billing query, Avis has confirmed in writing that no refund is due to your account. The damage liability amount was correctly applied in accordance with the rental contract. While we understand this is not the outcome you were hoping for, we must follow Avis’ determination, as they ultimately manage the billing account.
It is also important to note that although payment was delayed beyond the due date of 11 September, Avis has, in good faith, waived the late penalty fee. This decision was made as a gesture of goodwill despite the vehicle being in your possession during this period.
We truly regret any inconvenience you’ve experienced and assure you that FlexClub remains committed to supporting our customers within the scope of our role. While we cannot override Avis’ policies or decisions, we have done everything possible to advocate for you in this matter.
Best regards,