Incomplete order - complaint ignored

If it was possible to review them a negative 10 i would I ordered food 16/05/2026 from Fishaways Vanderbijlpark I did not receive everything in my order and submitted a complaint to fishaways head office requesting a refund - CAS-2979151-Y3P2N8 - I have emailed more then once to get feedback,all my emails go unanswered. This is absolutely disgusting you pay alot of money the least you can ask for it to get what you paid for