bad service

I leased out a flat from this agency, subsequent to moving in , the same saturday the kitcken burned with all our kitchen items and led to the whole apartment being covered in smoke and fire extinguisher dust. The manager in the Loftus office is very rude, she never respond positIvely, and the agent was not helpful in assisting how to resolve the matter. its been a month without a way forward , and when one calls or email them they are still waiting on the owner or insurance . It is very heartbreaking as my furniture items are locked in the apartment and I do not know whether I will have accomodation or not come next month. The weird part is also receiving billing for March while I never rented on Feb.