Poor service received when lodging claim for about R6,500 of which after numerous follow ups via mail and WhatsApp, got through on phone to be told only paying about R1,500 due to 2x excesses being deducted

Poor service received when lodging claim for about R6,500 of which after numerous follow ups via mail and WhatsApp, got through on phone to be told only paying about R1,500 due to 2x excesses being deducted. Also not happy monthly premium went up so much. After voicing unhappiness, was brought back down. Why must I be unhappy when have been with Auto & General since 2017. I thought they were committed to me as a customer, I am now not sure and question if I should not look elsewhere.