Festival Mall
Unclaimed Business
|1|5 Reviews (last 12 months)|This business does not respond to reviews
Festival Mall
Unclaimed Business
|1
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
Sep '25 - Aug '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Seroetsana M
1 reviews | Active since Feb 2025
2 Jan 2026, 15:37
Festival mall pep cell
Festival mall pep cell bad service I received from a lady by the name of Samu or Ama not sure of the spelling Was so dissapointed (so unprofessional and not helpful)I regret buying my phone there.not going back again.ill rather go where a customer is recognized and helped with enthusiasm.
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Seroetsana M
1 reviews | Active since Feb 2025
2 Jan 2026, 15:37
Festival mall pep cell
Festival mall pep cell bad service I received from a lady by the name of Samu or Ama not sure of the spelling Was so dissapointed (so unprofessional and not helpful)I regret buying my phone there.not going back again.ill rather go where a customer is recognized and helped with enthusiasm.
0
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Nikita S
1 reviews | Active since Dec 2025
27 Dec 2025, 10:49
Poor maintained ice rink and lack of safety management
We visited the ice rink at Festival Mall for what was intended to be a fun family outing. Instead, due to the clear negligence of the staff, our visit resulted in a trip to the ER and a medical bill of R12,000. The ice was not cleaned or smoothed before the 7:30pm session began, nor was it maintained at any point during the session. We repeatedly requested that the staff use the machines to smooth the ice, as the surface was extremely rough with multiple ditches and grooves. Despite several requests and reported injuries, the staff refused to take any action. As a direct result of the poorly maintained ice surface, my skate became stuck, causing me to fall face-first and split my head open. Additionally, there were no marshals present and no assistance was offered to anyone injured on the ice. This complete lack of safety management is unacceptable.
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Nikita S
1 reviews | Active since Dec 2025
27 Dec 2025, 10:49
Poor maintained ice rink and lack of safety management
We visited the ice rink at Festival Mall for what was intended to be a fun family outing. Instead, due to the clear negligence of the staff, our visit resulted in a trip to the ER and a medical bill of R12,000. The ice was not cleaned or smoothed before the 7:30pm session began, nor was it maintained at any point during the session. We repeatedly requested that the staff use the machines to smooth the ice, as the surface was extremely rough with multiple ditches and grooves. Despite several requests and reported injuries, the staff refused to take any action. As a direct result of the poorly maintained ice surface, my skate became stuck, causing me to fall face-first and split my head open. Additionally, there were no marshals present and no assistance was offered to anyone injured on the ice. This complete lack of safety management is unacceptable.
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TV
Thabile V
1 reviews | Active since Aug 2017
16 Sept 2025, 11:25
Festival Mall Allowing Shops to **** Customers?
I am writing to lodge a formal complaint regarding one of the shops operating within your premises — Bed Factory, Shop 149, Festival Mall. I am extremely disappointed with the service I received from this store. They appear to have no after-sales support whatsoever, and when I returned to address an issue with a product I had purchased, I was met with rude and dismissive behavior from an agent named Getrude. She was quick to tell me to leave the premises rather than attempt to assist or even listen to my concern. What is most concerning is that this store does not provide any contact details for owners or management — no email address, no phone number, and no escalation channel. This raises serious questions about the type of businesses being allowed to operate within Festival Mall. If shops are permitted to trade without accountability or after-sales support, it creates the impression that Festival Mall tolerates or overlooks ********* practices by its tenants. As a paying customer, I should not have to resort to legal action just to receive basic assistance or product support. This experience has left me feeling frustrated and unsafe as a shopper at Festival Mall, and I believe other customers deserve to be warned about this. I urge Festival Mall management to investigate this matter urgently and take appropriate action to ensure that shops within your mall are held accountable for the service they provide to customers.
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Thabile V
1 reviews | Active since Aug 2017
16 Sept 2025, 11:25
Festival Mall Allowing Shops to **** Customers?
I am writing to lodge a formal complaint regarding one of the shops operating within your premises — Bed Factory, Shop 149, Festival Mall. I am extremely disappointed with the service I received from this store. They appear to have no after-sales support whatsoever, and when I returned to address an issue with a product I had purchased, I was met with rude and dismissive behavior from an agent named Getrude. She was quick to tell me to leave the premises rather than attempt to assist or even listen to my concern. What is most concerning is that this store does not provide any contact details for owners or management — no email address, no phone number, and no escalation channel. This raises serious questions about the type of businesses being allowed to operate within Festival Mall. If shops are permitted to trade without accountability or after-sales support, it creates the impression that Festival Mall tolerates or overlooks ********* practices by its tenants. As a paying customer, I should not have to resort to legal action just to receive basic assistance or product support. This experience has left me feeling frustrated and unsafe as a shopper at Festival Mall, and I believe other customers deserve to be warned about this. I urge Festival Mall management to investigate this matter urgently and take appropriate action to ensure that shops within your mall are held accountable for the service they provide to customers.
0
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