Fedhealth staff incompetency.

I had the misfortune of having 'Claudine' assist me with a query telephonically. When she was unable to assist me, very rudely, I may add, I asked for her full name, which she refused to give me. I asked to speak to her manager, and she refused to transfer me. Her telephonic skills are appalling and her incompetency unequalled. This experience makes me very wary of dealing with Fedhealth Medical Scheme, as if this is the quality of their staff, I feel that they would not be able to effect competent service with regard to medical aid.