Incorrect HP Toner Supp**** – Credit Promised but Never Issued

I had a very poor experience with Faranani Business Technology regarding the supply of HP toner cartridges. The items were misquoted and incorrectly supp****. This was identified in September and raised immediately with the owner, who acknowledged the error and confirmed that the items could be returned. Due to logistics, the cartridges were returned in December, once they were back in South Africa. The return shipping was paid for by us, with no reimbur*****t offered. After the return, we were advised that their HP supplier had approved a refund. Based on this, we requested a full refund, which was denied, citing internal policy, despite the error being entirely on Faranani’s side. We were then informed that a credit note would be issued instead. To date, no credit note or refund has been received, despite multiple emails, WhatsApp messages, and phone calls, many of which have been completely ignored. The outstanding amount is approximately R12,000. In summary:

Incorrect items were quoted and supp**** The error was acknowledged by the company Goods were returned at the customer’s expense A refund was approved by the supplier A credit note was promised but never issued All follow‑ups via email, WhatsApp, and phone have been ignored

This experience shows a lack of accountability, poor communication, and unacceptable after‑sales service. I would strongly caution others before doing business with this company.