Poor customer service

On 23October 2024 I contacted the above attorney firm who was handling a matter I had an interest in. I was advised by the office of the Sheriff to refer to an attorney by the name of Vuyo. On the day of my enquiry I was advised by attorney Vuyo to drop off documents with his secretary/ assistant which was done on the morning of 24October. On my way out I met attorney Vuyo who promised to go through the documents and make contact with me on Friday or latest on Monday. Guess what, I am still waiting to hear from him. I subsequently made contact with his office/ secretary on the 1November & 5December and requested him to make contact with me. I am still waiting for a response. This is extremely poor customer service and a bad reflection on his law firm.