Fair price Jabulani not fair at all

Dear Fair Price Team,

Good day. I trust this email finds you well.

I am writing regarding the cancellation of my brother’s layby due to financial constraints. Since he was unable to provide his banking details for the refund, I provided mine. We were advised that the refund would be processed and reflected in the account by this Tuesday. However, the supervisor at Fair Price Jabulani was dismissive and unwilling to assist, asking my brother many questions about not having a bank account in his name.

Our mother is unwell, and we are unable to continue with the layby. We kindly request that Fair Price assist us by processing the refund as promised today, as we need to travel urgently to support our sick mother in KZN.

Additionally, we seek clarification on the turnaround time (TAT) for refunds, as we were only informed of it upon inquiry and found no mention of this policy on your website. Were we simply advised of the TAT to send us away, or is this the standard refund procedure?

Thank you for your understanding and prompt attention to this matter.

Kind regards,

contact me on 0677682686 ASAP