Fabiani
Claimed Business
|1.7|6 Reviews (last 12 months)|This business does not respond to reviews
Fabiani
Claimed Business
|1.7
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.7|6 Reviews
Sep '25 - Aug '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Sthembiso M
1 reviews | Active since Jun 2020
29 Mar 2026, 18:06
Awesome Sihlumile from Fabiani Eastrand mall
Shout out to Sihlumile from Fabiani Eastrand Mall for an outstanding service, He went above and beyond, He assisted us with a smile, He is super knowledgeable, Friendly and efficient. He truly made my day.
Helpful (0)
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Sthembiso M
1 reviews | Active since Jun 2020
29 Mar 2026, 18:06
Awesome Sihlumile from Fabiani Eastrand mall
Shout out to Sihlumile from Fabiani Eastrand Mall for an outstanding service, He went above and beyond, He assisted us with a smile, He is super knowledgeable, Friendly and efficient. He truly made my day.
0
Replies (0)FC
Fish C
1 reviews | Active since Feb 2026
13 Feb 2026, 23:26
Customer Experience at Greenacres Store
Last month I visited your Greenacres store in Port Elizabeth (Gqeberha). Unfortunately, my experience was disappointing. Two staff members were visibly disengaged and preoccupied with their phones. When I attempted to engage politely and asked how work was going, they responded by saying the company does not value or care about them and that they are simply there to pass time. They openly expressed that they are no longer passionate about contributing positively to the business. As a customer, this was concerning to hear. When employees communicate dissatisfaction so openly to customers, it negatively affects the brand image and overall shopping experience. It creates the impression that the company culture may be struggling at store level. I am sharing this feedback because I believe in maintaining high standards of professionalism and customer service. Staff attitudes directly impact sales, customer loyalty, and brand reputation.
Helpful (0)
|Replies (0)FC
Fish C
1 reviews | Active since Feb 2026
13 Feb 2026, 23:26
Customer Experience at Greenacres Store
Last month I visited your Greenacres store in Port Elizabeth (Gqeberha). Unfortunately, my experience was disappointing. Two staff members were visibly disengaged and preoccupied with their phones. When I attempted to engage politely and asked how work was going, they responded by saying the company does not value or care about them and that they are simply there to pass time. They openly expressed that they are no longer passionate about contributing positively to the business. As a customer, this was concerning to hear. When employees communicate dissatisfaction so openly to customers, it negatively affects the brand image and overall shopping experience. It creates the impression that the company culture may be struggling at store level. I am sharing this feedback because I believe in maintaining high standards of professionalism and customer service. Staff attitudes directly impact sales, customer loyalty, and brand reputation.
0
Replies (0)PR
Papa R
1 reviews | Active since Dec 2019
31 Jan 2026, 16:42
Bad sneaker.
I'm so disappointed on Fabiani since I love and support it so much. I've recently bought a new casual brown sneaker from one of their branch in Cape Town and the bottom part is toned so quickly. I'm wearing for the 2nd time and it's sad to see how it is. The code for the sneaker is ***8. I always support and never had issues with the quality of the item I've bought so far but this sneaker had torn me apart. I can't pay so much for this. I will appreciate if I can get a replacement.
Helpful (0)
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Papa R
1 reviews | Active since Dec 2019
31 Jan 2026, 16:42
Bad sneaker.
I'm so disappointed on Fabiani since I love and support it so much. I've recently bought a new casual brown sneaker from one of their branch in Cape Town and the bottom part is toned so quickly. I'm wearing for the 2nd time and it's sad to see how it is. The code for the sneaker is ***8. I always support and never had issues with the quality of the item I've bought so far but this sneaker had torn me apart. I can't pay so much for this. I will appreciate if I can get a replacement.
0
Replies (0)ZM
Zuzokuhle M
1 reviews | Active since Nov 2016
6 Jan 2026, 13:24
Fabiani Clearwater Mall
On 2025-12-03 I returned a shirt that I had bought the previous day but found it was defected. A refund was done but I never received any notifications nor the money into my account. I've had to provide my bank statement but their finance department claims the money was refunded. When asked to provide proof they sent a snapshot with some card that doesn't belong to me. Both the finance department and reginal manager have refused to speak to me directly, claiming that POPI act prohibits them. I have today logged a complaint with Foschini group and shall see what happens.
Helpful (0)
|Replies (0)ZM
Zuzokuhle M
1 reviews | Active since Nov 2016
6 Jan 2026, 13:24
Fabiani Clearwater Mall
On 2025-12-03 I returned a shirt that I had bought the previous day but found it was defected. A refund was done but I never received any notifications nor the money into my account. I've had to provide my bank statement but their finance department claims the money was refunded. When asked to provide proof they sent a snapshot with some card that doesn't belong to me. Both the finance department and reginal manager have refused to speak to me directly, claiming that POPI act prohibits them. I have today logged a complaint with Foschini group and shall see what happens.
0
Replies (0)LG
Leon G
1 reviews | Active since Aug 2017
30 Oct 2025, 11:43
Wesley of Fabiani Gateway has no customer service training very rude
Recently visited there to do an exchange the store manager Wesley has a very bad attitude and he didn't seem interested to assist,just was further confirmed as I witnessed him on a call with a customer on the phone and he was rude to this customer and stating they are one of the top performing stores in the country,he ended the call and bad mounted this customer which to me is unprofessional,he also stated to the customer on the phone that they are only 2 staff members but I saw more than 4 staff there,this person is so rude and has no customer service or customer orientated,please can you send this employee for training or he will surely run this store to the ground... Very unhappy customer.
Helpful (0)
|Replies (0)LG
Leon G
1 reviews | Active since Aug 2017
30 Oct 2025, 11:43
Wesley of Fabiani Gateway has no customer service training very rude
Recently visited there to do an exchange the store manager Wesley has a very bad attitude and he didn't seem interested to assist,just was further confirmed as I witnessed him on a call with a customer on the phone and he was rude to this customer and stating they are one of the top performing stores in the country,he ended the call and bad mounted this customer which to me is unprofessional,he also stated to the customer on the phone that they are only 2 staff members but I saw more than 4 staff there,this person is so rude and has no customer service or customer orientated,please can you send this employee for training or he will surely run this store to the ground... Very unhappy customer.
0
Replies (0)JM
Jesswill M
1 reviews | Active since Apr 2011
11 Oct 2025, 07:22
*********** staff/Poor quality merchandise
Fabiani - Centurion Mall Laat year November 2024, I bought a pair of leather sneakers at the Centurion outlet. A few weeks later I returned the pair for an exchange - I noticed that when I tyied the laces it would leave marks on the sneakers (it would physically damage the white colour) Last week was literally the first time I attempted to wash the sneakers - previously I would just wipe it off. I decided to soak the sneakers in soapy water for a few hours, with the intention of getting the stitches clean without having to apply much force. To my surprise, the inner lining of the sneakers was literally peeling off and the external colour came off when I tried to clean it with a cloth - pictures available at request. 21 August 2025, I returned to the outlet seeking advice as I my recent experience with the sneakers left me speechless - considering having paid R2299 for the pair. To my surprise, the manager could not even identify or provide any form of instruction with regards to how to clean the sneakers. The only confirmation she gave me was the 6 months defect return policy. I respect and accept the policy, however, I'm utterly disappointed at the quality of the sneakers and the staff's lack of product knowledge. Since the first pair I bought, I was faced with quality issues. I therefore want to discourage anyone from purchasing any leather sneakers from Fabiani and I'm convinced that their quality is not with the money. I would rather stick with my leather Converse, which has stood the test of times.
Helpful (0)
|Replies (0)JM
Jesswill M
1 reviews | Active since Apr 2011
11 Oct 2025, 07:22
*********** staff/Poor quality merchandise
Fabiani - Centurion Mall Laat year November 2024, I bought a pair of leather sneakers at the Centurion outlet. A few weeks later I returned the pair for an exchange - I noticed that when I tyied the laces it would leave marks on the sneakers (it would physically damage the white colour) Last week was literally the first time I attempted to wash the sneakers - previously I would just wipe it off. I decided to soak the sneakers in soapy water for a few hours, with the intention of getting the stitches clean without having to apply much force. To my surprise, the inner lining of the sneakers was literally peeling off and the external colour came off when I tried to clean it with a cloth - pictures available at request. 21 August 2025, I returned to the outlet seeking advice as I my recent experience with the sneakers left me speechless - considering having paid R2299 for the pair. To my surprise, the manager could not even identify or provide any form of instruction with regards to how to clean the sneakers. The only confirmation she gave me was the 6 months defect return policy. I respect and accept the policy, however, I'm utterly disappointed at the quality of the sneakers and the staff's lack of product knowledge. Since the first pair I bought, I was faced with quality issues. I therefore want to discourage anyone from purchasing any leather sneakers from Fabiani and I'm convinced that their quality is not with the money. I would rather stick with my leather Converse, which has stood the test of times.
0
Replies (0)