Worst customer service I received at Wimpy Cape Town international Airport next to PRIMI

I'm writing to express my disappointment with the customer service I experienced at the Wimpy Cape Town International Airport location today. Despite arriving 60 minutes prior to our flight, we were neglected for 35 minutes without being attended to.

After being seated by Noaraan, our waiter failed to take our order or check on us. The staff were walking around and chatting with each other the entire time. When I attempted to get attention, a staff member ignored me, and another came by our table and suggested we try a different Wimpy downstairs with no apology or offer to fix it. As we left, Noaraan bid us a dismissive farewell saying “ She said, thank you, good bye”.

The restaurant was not busy at the time which made the lack of service more concerning.

We are regular customers and are disappointed by this experience, as it does not reflect the standard of service we expect from Wimpy. I would appreciate it if this matter could be reviewed, and would welcome the opportunity to discuss it further.