TV Damaged During Move from Johannesburg to Cape Town – Claim Rejected Despite Technician Report

I moved from Johannesburg to Cape Town and trusted ExecuMove with my belongings. My TV was working perfectly before the move, but it was delivered damaged and is now completely unusable.

I was asked to get a technician’s report, which I arranged and paid for out of my own pocket. The technician confirmed that the motherboard/buffer board is completely damaged and explained that this type of internal damage can happen during transportation without visible external damage.

Despite submitting the report exactly as requested, Navigate Underwriting Managers still refused to approve my claim because there is “no external damage.”

What am I supposed to do with a TV that worked perfectly fine just a month ago? The lack of accountability, empathy, and fairness from both ExecuMove and Navigate Underwriting Managers has been extremely disappointing.

Based on my experience, I would not trust this company with valuable belongings.